• Achieve more with ServiceNow

    by collaborating with Engage ESM

Your ServiceNow Partner

Engage ESM is an Atos company and Elite partner for ServiceNow® globally; providing design, implementation, and support services to customers worldwide. Engage ESM helps customers improve their performance across IT, Operations, Customer Service, Security, and HR – and extend the value of existing investments in ServiceNow®.

ServiceNow provides us with market-leading Service Management technology to which we add our unrivalled expertise and know how. At Engage ESM we don’t just consider the technology but also the business rationale and how to best achieve your desired outcomes. 

  • Winners of EMEA Service Provider Partner of the Year (2019 and 2020)
  • Winners of Americas Accelerated Growth Partner of the Year (2020)
  • 19 years of Enterprise Service Management experience and expertise
  • 12 years of ServiceNow partnership and joint success
  • 7 years of accreditation by ServiceNow as a Gold partner (now Elite)
  • 9.6 CSAT score (2019)
  • 500+ ServiceNow certified experts (2019)
  • Over 50 completed implementations in 12 months
  • Over 400 ServiceNow Certified Experts globally
  • 200+ Sys Admin and 70+ Implementation Specialist Certification
  • 7x Implementation Competencies for ITSM, HR, Customer Service Management, Performance Analytics, Discovery, Orchestration and Platform.
  • Preferred ServiceNow Sub-Contracting ITSM and ITOM for UK/EMEA
  • Member of Early Partner Testing (Geneva, Helsinki, Istanbul, Jakarta and Kingston)


Engage ESM and ServiceNow also have experience of successful implementations on an international basis. Engage ESM has used ServiceNow technology to help many customers, including:

  • Siemens
  • Veolia
  • Royal Bank of Scotland
  • NHS Blood and Transplant
  • University of Birmingham
  • UBS
  • Betfair
  • Credit Suisse
  • Electrolux
  • EMI
  • Fidelity Insurance
  • Invensys

Please see our case study page for further information on those engagements.

ServiceNow User Group (SNUG)

The UK ServiceNow User Group (SNUG) is run by a committee of ServiceNow users, with the Support of ServiceNow and partners, to provide a regular forum for customers to share experiences and their knowledge. As a leading ServiceNow partner, we regularly host SNUG meetings and see these as invaluable for information sharing and thought leadership across the wider ServiceNow community.

Support Services

Engage ESM offers standard, enhanced and upgrade support services, click here for further information.

Get in touch

Whether you are evaluating a ServiceNow solution or are an existing ServiceNow user and want to learn more, please get in touch here or call us on 0800 783 3040.