TNT Express is an international delivery services company that operates globally and delivers documents, parcels and pieces of freight to over 200 countries.
TNT chose to create a multi-sourced ecosystem aligned around service towers to create a competitive environment amongst providers. They looked to integrate and manage the service towers to deliver the cost saving, simplification and service improvement benefits.
What we did and what was achieved?
- 2 technical integrations of service providers
- A data model to relfect the new SIAM Architecture
- A sophisticated SLA/OLA engine
- A set of performance analytics dashboards
And adoption of Agile development processes allowed TNT to complete deliverables in a very aggressive project timeline and on budget.
Why we worked with Engage ESM
Engage ESM's highly skilled and experienced team understood TNT’s requirements. They offered an agile and flexible approach and proved themselves to be a true ‘partner’ being that ‘critical friend’, ensuring that we delivered a quality solution. We couldn’t have done it without them!
Get in touch
To learn more just drop us a line or call us on 0800 783 3040.