• Your ServiceNow Partner

    Delivering Better Business Outcomes

IT Operations Management

Cloud services continue to evolve in complexity. Security and compliance concerns continue to grow. It is against this backdrop that organisations want a single view of the entire infrastructure. But this is not just about end-to-end monitoring and real-time information, today’s operations teams want to be more proactive, to mitigate risks and to support new business initiatives.

In order to remain a strong competitor in the Banking market, we needed to stay ahead of customers’ increasing technological demands. The implementation of technology carried out by Engage ESM was a major contributor to achieving these ambitions.

Arthur Ames, Head of Technology Support, Nationwide Building Society

Our recommended approach to ITOM

Choosing the right Operations Support System (OSS) or Network Management System (NMS) is no easy task. A single vendor solution can rarely meet all your enterprise demands and is not recommended. Our approach is to utilise best of breed tools from a variety of specialist vendors and integrate these across your enterprise infrastructure.

Operate at optimum efficiency

Get your information and communications infrastructure right and you’ll be doing more than ensuring business continuity. In fact with the right approach you’ll improve your organisations ability to innovate and respond to the changing needs of the business. We have extensive hands-on experience, including:

  • Network Management
  • Business Service Management
  • Security
  • Workload Automation
  • Process Automation
  • OSS & BSS

Other areas of engagement include Virtualisation and Security and Systems Integration.

Get in touch

Engage ESM approach every project from a business value perspective. We work with you to make the right choices first-time, to learn more just drop us a line or call us on 0800 783 3040.