Charles River Laboratories: Journey to the Cake
27th April, 1:00pm BST

In conversation with Chris Pope & Jeremy Cooper. Hear how Charles River took a back-to-basics approach, focused on business outcomes rather than technology.

in partnership with:

In conversation with Chris Pope & Jeremy Cooper. Hear how Charles River took a back-to-basics approach, focused on business outcomes rather than technology when replacing their legacy tool with ServiceNow.

Join this session and hear a first-hand account of the rationale behind the move to ServiceNow and how tackling hearts and minds became central to organizational transformation at Charles River.

Attend the webinar to understand:

  • How to improve adoption and overcome internal barriers to change
  • Lessons learned when migrating from a legacy tool to a new solution
  • How to embrace cultural change when implementing organizational transformation
  • What is ServiceNow seeing: market and customer trends

Register for this session to hear from Jeremy Cooper, Senior Director of IT Operations from Charles River Laboratories, and Chris Pope, VP of Innovation at ServiceNow, as they discuss in an interactive Q&A style format the chosen solution, selection process, implementation experience, value, and lessons learned.

The format is interactive and attendees are encouraged to submit live questions through the platform Q&A chat feature.

 

Agenda

 

Tuesday, 27th April  -  REGISTER NOW HERE

 

13.00 - 13:05

Welcome and Intro 

13:05 - 13:55

In conversation with Jeremy Cooper, Senior Director of IT Operations from Charles River Laboratories, and Chris Pope, VP of Innovation at ServiceNow.

Join the panel as they host an hour-long interactive session and take live attendee questions through the platform Q&A chat feature.

13:55 - 14:00

Summary and Close  - Hannah Horsham,

Engage ESM, Atos ServiceNow Practice

 

 


Speakers

Jeremy Cooper, Senior Director of IT Operations - Charles River Laboratories

With over 20 years experience in the IT industry from specialist consultancies through to global pharma, turning over more than $30B, Jeremy has gained insights and experience into not just technology, but process, organizations, and people development, which gives him a clear understanding of how to enable business and the people in them to thrive. Jeremy worked his way up from technical support to deployment, through to design, engineering, architecture, and senior leadership roles, which has given him exposure to all levels of management, giving him a well-balanced perspective.

Chris Pope, VP Innovation - ServiceNow

Having managed large-scale, technology-led projects in global enterprises prior to joining ServiceNow, and through senior roles at some of the world's leading financial institutions, including UBS, NYSE Euronext and Lehman Brothers, Chris has led huge enterprise service management strategies. Chris enjoys discussing strategies with business transformation leaders, he understands their vision, and helps to enable them to think differently and challenge the status quo to create the opportunities that will transform their business approach.