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IT Service Management

Organisations that need to reduce IT support costs and risks or improve the quality of IT Services often turn to IT Service Management. Information Technology Infrastructure Library® (ITIL®) is the most widely adopted approach. It provides an ideal framework for delivering IT services to the business.

This has been the fastest implementation of any system I’ve ever seen, but when you consider the complexity involved the timescale was quite extraordinary.

Rob Gwatkin, Services Manager, William Hill

ITIL® provides a solid starting point

We offer your organisation a range of ITIL-standard IT Service Management options that will transform the way you work. Our focus is on joining-up silos to improve efficiency and reduce cost. We do this by making best use of the core ITIL concepts: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

A real world approach

But we don’t rely on theory alone. We use our extensive real-world experience and work closely with you to develop an IT Service Management platform to meet any and all of your requirements. Typically using ServiceNow as the underlying platform, our in-depth knowledge covers areas including:

  • Service Desk
  • Incident, Problem and Change Management
  • End User Self Service
  • Service Catalogue
  • CMDB
  • Asset Management

As the Service Integration And Management (SIAM) framework continues to grow in popularity, we are leading the way there too.

Drop us a line

Engage ESM has 15+ years of experience delivering IT Service Management. We use a range of leading vendor partners, including ServiceNow, Moogsoft and Cisco. To learn more just drop us a line or call us on +44 (0) 1753 513 903.