• Your switched-on

    IT and Enterprise Service Management Partner

ITSM Jumpstart

Even if you have already selected ServiceNow as your IT Service Management (ITSM) platform of choice, you may have questions about your next steps. Such as, “How can we implement ITSM in the most cost effective way?” Or, “How do we make sure we see rapid returns from our ServiceNow investment?”

With ITSM JumpStart from Engage ESM you can quickly take the next steps towards fully functioning ITSM across your organisation. By combining best-in-class functionality with an iterative and Agile approach you get a low-risk implementation. Plus, with a fixed price for full ServiceNow functionality straight-out-of-the-box, ITSM JumpStart can provide you with accelerated time-to-value for your ServiceNow investment.


  • Proven to be the most cost-effective way to implement ITSM in ServiceNow
  • Offers full functionality while prioritising areas that deliver immediate ROI
  • Provides a modular approach so you can customise in line with your priorities
  • Thought leadership vs. “what do you want?” approach
  • Faster time-to-value, meaning ROI in just six to ten weeks

What can you expect?

  • Focus on Incident, Problem, Change and CMDB
  • Range of options included for Service Portal, Service Request, SLA, Knowledge and Email
  • Thought leadership-led design workshops
  • Configuration of Incident, Problem & Change following ServiceNow’s Guided Setup
  • Ability to customise the portal with customer’s branding and welcome message
  • Project management across key stages, including go-live and post production
  • Remote training for up to 15 nominated Subject Matter Experts