• A better way

    to manage routine tasks

    Cropped for IE masthead


The Moogsoft team developed the most enduring technology in the history of Service Assurance (Micromuse). The product was acquired by IBM in 2006 and now makes up the IBM Tivoli Netcool product. The technology also underpins offerings from Cisco, HP, BMC, Ericsson, Alcatel-Lucent and Nokia. The Moogsoft team have taken 20 years’ experience of Service Assurance; applied Machine Learning and Social Collaboration technologies to create a solution fit for use in the 21st century.

Engage ESM were Moogsoft’s first worldwide customer implementation, training and enablement partner. From 2012 and onwards, they have delivered many successful implementations of our product, Incident.MOOG, to clients across both North America and EMEA…

Phil Tee, CEO and Co-Founder, Moogsoft Inc.

A Gartner Cool Vendor

Cisco Investments and another large public company have joined Redpoint Ventures and Wing in Series B funding bringing the total investment to $23M. Moogsoft began working on the solution back in 2008, customer deliveries started in February 2012. Their revolutionary approach was initially validated by Gartner with Moogsoft highlighted as a Cool Vendor in APM, more recently Ovum have released a summary on the company Ovum Research.

One worldwide training and enablement partner

Our 4 year relationship started back in 2012 when Moogsoft were just 10 employees. Over the years we have implemented Incident.MOOG at many customer sites in EMEA, the US and Canada allowing customers to reduce event noise by 99% and correlate across a wide range of event feed using Machine Learning rather than static rules. Our relationship has extended over time and now Engage ESM is the only worldwide training and enablement partner for Moogsoft.


...their knowledge and expertise is second to none and has enabled our customers to quickly deploy custom integrations to a host of 3rd party services. Engage ESM has been a strong strategic partner to Moogsoft and we rest easy knowing that our customers are in safe and exceedingly capable hands.

Phil Tee, CEO and Co-Founder, Moogsoft Inc.

Get in touch

We have worked with Moogsoft to create end user training (User, Admin and Implementer) and are the exclusive training delivery partner worldwide. Our specialists are uniquely experienced to implement Incident.MOOG so why not talk to us today? To learn more just drop us a line or call us on 0800 783 3040.