Adoption and Education
As your next big project approaches go-live, the last thing you need is any unnecessary disruption. By ensuring your team is fully trained in advance you can minimise the risk. With our Adoption and Education programme, your users receive gradual and paced learning that is proven to help them retain information more effectively in good time for your big day when you go-live.
Most IT and Enterprise Service Management training focuses only on technical details. To be sure your people fully understand and adopt a new technology, it is imperative that the human factors are included, such as the specific needs of groups of users. Engage ESM has developed an exclusive Education and Adoption service that offers a range of learning mechanisms, cross-platform expertise and can be introduced as part of your internal communications strategy.
What you can expect from Engage ESM
- ITIL, Agile/SCRUM, your own processes or ServiceNow – we cover adoption across all platforms
- Our experts provide instructor or virtual instructor led training (ILT/VILT) for all ServiceNow apps
- Video-on-demand training for a more cost efficient way to educate across locations
- Simulator-based online e-learning for complex needs and deeper insights
- Subscription-based Managed Content Services so you can pay as you go
- Train-the-trainer activities to support self sufficient education in the future