The Future of Work: It’s a whole
new way of working
18th March, 1:00pm GMT

With many employees now citing an improvement to ways of working, business leaders have the chance to consider work’s purpose and how and where it gets done.

in partnership with:

Reality is the new way of working, whether we like it or not. From remote working, employee experience, customer experience, digital transformation and so much more being thrown at us, do we or have we ever stopped to think about the impact this has on all of us. What are employees telling us? What are managers struggling with to keep an engaged and productive workforce, whilst at the same time attracting and retaining talent? In this session hear the best Future of Work strategies to keep an increasingly distributed workforce engaged, supported, and productive.

Attend the webinar to understand:

  • How others are managing their employee and customer experiences
  • The role of digital platforms in helping employees mitigate risks and encourage a healthy and happy workforce
  • What is ServiceNow seeing and hearing and how customers, including Coventry Building Society, are adapting
  • Why technology is truly shaping the Future of Work

Register for this session to hear from Steve O'Donnell, CIO from Coventry Building SocietyAngela Salmeron, Research Manager from global market intelligence firm IDC and VP of Innovation, Chris Pope of ServiceNow, as they discuss new ways of working and how ServiceNow is being used to drive innovative new strategies.





Thursday, 18th March  -  REGISTER NOW HERE


13.00 - 13:05 Welcome and Intro - Michelle Collen, EMEA ACE Marketing, ServiceNow
13:05 - 13:25 Reality is the new way of working, whether we like it or not. From remote working, employee experience, customer experience, digital transformation and so much more being thrown at us, but what did our recent research tell us? - Chris Pope, VP, Innovation, ServiceNow
13:25 - 13:45 What are the core elements vital for business resiliency and growth and how organizations can quickly adapt and respond to change - Angela Salmeron, Associate Research Director, IDC
13:45 - 14:05 In conversation with Steve O'Donnell, CIO of Coventry Building Society - Steve O'Donnell, CIO of Coventry Building Society
14:05 - 14:15 Q&A and close - Engage ESM and ServiceNow




Angela Salmeron, Associate Research Director, European Future of Work - IDC

Angela Salmeron has over 10 years of experience in the ICT industry and is currently an associate research director with IDC's European Future of Work research service, based in London. In this role, she provides coverage of key technology trends across the Future of Work, including the digital workspace, security and trust, collaborative platforms, and the augmented worker.

Chris Pope, VP Innovation - ServiceNow

Having managed large-scale, technology-led projects in global enterprises prior to joining ServiceNow, and through senior roles at some of the world's leading financial institutions, including UBS, NYSE Euronext and Lehman Brothers, Chris has led huge enterprise service management strategies. Chris enjoys discussing strategies with business transformation leaders, he understands their vision, and helps to enable them to think differently and challenge the status quo to create the opportunities that will transform their business approach. 


Steve O’Donnell, CIO  - Coventry Building Society

Steve is an award-winning and highly regarded, board-level business transformation executive who has global-scale experience in M&A and Separation as well as building and restructuring systems, teams, and processes within the Banking, Insurance, Construction, Professional Services, Telecommunications, Retail, and Payments industries. Steve is currently CIO at Coventry Building Society, the second largest Building Society in the UK.