How ServiceNow helps NHS accelerate transformation

Available on-demand

Hear from our customer and expert panel as they discuss how NHS Blood and Transplant is using ServiceNow to accelerate digital transformation.



NHS Blood and Transplant helps people do something extraordinary, to donate blood, plasma, organs, tissues, or stem cells to save and improve lives.

Since NHSBT was established in 2005, the organization has maintained or improved the quality of the services delivered to patients, stabilizing the rising cost of collecting blood, and centralized a number of corporate services. It is an essential part of the wider NHS family.

NHSBT is using the ServiceNow platform to provide a central portal for staff to instantly access a wide range of organization-wide services, including HR, Finance, Security, Quality Assurance, Demand, and IT support. The organization employs around 5,500 staff across the UK, who work in a wide variety of roles in different settings. Join our expert customer panel and learn how NHSBT:

  • Unifies the employee service experience with a self-service portal built on ServiceNow
  • Uses ServiceNow to deliver a consistent, sophisticated service experience 
  • Is accelerating service delivery across the organization and using ServiceNow as a springboard for continuous development

Register for this session to hear from Donna Lea-Dodd, Assistant Director - IT Service and Operations, and Mahesh Halai from NHS Blood and Transplant,  Paul Hardy, Evangelist, Chief Innovation Office, ServiceNow, and Samantha Jones, SVP Health and Life Sciences for Northern Europe, Atos, as they discuss how ServiceNow is driving transformation at NHSBT.

Attendees are encouraged to submit questions through the platform Q&A live chat feature.

Watch on-demand




0 - 5 minutes

Welcome and Intro - all

5 - 10  minutes

How digital transformation sits at the heart of the challenge today across public services and what to consider when navigating your digital journey  - Samantha Jones, SVP Health and Life Sciences for Northern Europe, Atos 

10 - 20 minutes

How ServiceNow delivers consumer-style experiences through a single platform that boosts visibility, enables compliance, and delivers improved service  - Paul Hardy, Evangelist, Chief Innovation Office, ServiceNow

20 - 50 minutes

In conversation with Donna Lea-Dodd, Assistant Director - IT Service and Operations, NHS Blood and Transplant, and Mahesh Halai, NHS Blood and Transplant. How NHSBT is using ServiceNow to unify the employee service experience and accelerate transformation

50 - 60 minutes

Q&A  - all


Samantha Jones, SVP Health and Life Sciences for Nothern Europe - Atos

Samantha Jones is Senior Vice President of Health and Life Sciences for Northern Europe. She is an accomplished executive having spent over 15 years leading Atos’ Health Accounts across UK&I. She has an established and proven track record of driving successful Strategic Digital Transformation, fostering enduring customer relationships, and building high-performing teams to achieve customer advocacy alongside strong financial performance. 


Paul Hardy, Evangelist, Chief Information Office - ServiceNow

Regarded as a trusted adviser to CIOs, leadership teams and business executives for service management, Paul joined ServiceNow in January 2016. He is responsible for shaping the company’s overall messaging, while also providing input into the future development of the ServiceNow suite of product.




Donna Lea-Dodd, Assistant Director, IT Service and Operations, and Mahesh Halai
 - NHS Blood and Transplant