The New Way (reality!) is Here to Stay
18th March, 14:00 GMT
Hear how recent research from the Wakefield Institute and real stories from ServiceNow customers are driving our ways of working, and the strategies you can adopt and adapt to ensure you have a healthy and happy workforce
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Reality is the new way of working, whether we like it or not. From remote working, employee experience, customer experience, digital transformation and so much more being thrown at us, do we or have we ever stopped to think about the impact this has on all of us. What are employees telling us? What are managers struggling with to keep an engaged and productive workforce, whilst at the same time attracting and retaining talent? In this session hear how recent research from the Wakefield Institute and real stories from ServiceNow customers are driving our ways of working, and the strategies you can adopt and adapt to ensure you have a healthy and happy workforce.
Attend the webinar to understand:
- How to better understand and manage the employee and customer experience
- The role of digital platforms in helping employees mitigate risks and encourage a healthy and happy workforce
- What is ServiceNow seeing and hearing and how customers, including Coventry Building Society, are adapting
- Why technology is truly shaping the Future of Work
Register for this session to hear from Steve O'Donnell, CIO from Coventry Building Society, Angela Salmeron, Research Manager from global market intelligence firm IDC and VP of Innovation, Chris Pope of ServiceNow, as they discuss new ways of working and how ServiceNow is being used to drive innovative new strategies.
Angela Salmeron, Associate Research Director, European Future of Work - IDC
Angela Salmeron has over 10 years of experience in the ICT industry and is currently an associate research director with IDC's European Future of Work research service, based in London. In this role, she provides coverage of key technology trends across the Future of Work, including the digital workspace, security and trust, collaborative platforms and the augmented worker.
Chris Pope, VP Innovation - ServiceNow
Having managed large-scale, technology-led projects in global enterprises prior to joining ServiceNow, and through senior roles at some of the world's leading financial institutions, including UBS, NYSE Euronext and Lehman Brothers, Chris has led huge enterprise service management strategies. Chris enjoys discussing strategies with business transformation leaders, he understands their vision, and helps to enable them to think differently and challenge the status quo to create the opportunities that will transform their business approach.