How SAP accelerates ServiceNow adoption with Dynatrace

Available on-demand

Discover how one of the world's largest software companies drives smarter operations resulting in a 99% reduction in outage recovery time.


in partnership with:


With deep observability from Dynatrace and automated workflow and configuration data from ServiceNow, SAP is now able to identify problems and root-cause analysis, implement remediations, and confirm the resolution of incidents. This helps transform how their digital teams work, enabling them to accomplish more with less time, resources, and money. 

Join this webinar and hear a first-hand account of how SAP automated its cloud operations to inform smarter decision-making and drive better business outcomes.

Register now and understand how SAP:

  • Accelerated ServiceNow adoption - advanced observability across a diverse web-scale environment
  • Achieves 99% reduction in outage recovery time -  using ServiceNow and Dynatrace, SAP knows exactly where the root cause of the problem occurs, with precise real-time CMDB population
  • Is driving smarter operations - with software intelligence enabling self-healing apps and infrastructure

The expert panel includes Martin Auer, Vice President of CX Observability, SAP, and Michael Allen, VP Worldwide Partners, Dynatrace, as they discuss how SAP, one of the world's largest software companies, leveraged Atos services to automate cloud operations with ServiceNow and Dynatrace. Including value delivered, business outcomes, and lessons learned.

Watch on-demand now and receive the 2021 Gartner Magic Quadrant for Application Performance Monitoring and Critical Capabilities for Application Performance Monitoring.




How SAP accelerates ServiceNow adoption with Dynatrace to automate cloud operations


0 - 5 minutes

Welcome and Intro - all

5 - 10  minutes

How dynamic applications, environments, and modern cloud infrastructure create new challenges for organizations - Ralph Meyer, Global Client Executive Partner SAP SE, Atos 

10 - 25 minutes

How Atos and Dynatrace work together to help Enterprise organizations innovate at speed and scale - Michael Allen, VP Worldwide Partners, Dynatrace

25 - 50 minutes

How SAP automated its cloud operations to drive smarter decision-making and better business outcomes - Martin Auer, Vice President of CX Observability, SAP

50 - 60 minutes

Q&A  - all




Martin Auer, Vice President of CX Observability - SAP

Martin Norato Auer and his team combine observability information like application performance data, real-user behavior, synthetic monitoring, and deeper experiential insights to detect issues and identify their root causes, thus reducing time to repair and minimizing the business impact to maintain the performance and availability of SAP Commerce Cloud, which underpins more than 3,500 e-commerce sites in more than 200 countries, processing transactions worth $500 billion annually. As digital workflows, experiences, and expectations have become more sophisticated, so has the requirement for more automated cloud operations and Martin has been central in improving efficiency through related processes at SAP.


Michael Allen, VP Worldwide Partners - Dynatrace

Michael Allen has been working in the IT industry for 26 years, the last 23 at Dynatrace. Michael has held many commercial leadership positions at Dynatrace, the leader in Software Intelligence for the Enterprise Cloud. Today he is Vice President of Worldwide Partner business and regarded as a key visionary in this market.