Scottish Water awards Atos ServiceNow contract

London, 17 December 2020 - Atos today announces that it has signed an agreement to become the strategic ServiceNow partner to Scottish Water, in a deepening of the partnership to facilitate the transformation programme for Scotland’s leading water utility.

An existing strategic supplier to Scottish Water and a global ServiceNow Elite partner, Atos delivers a wide-ranging portfolio of core infrastructure and customer-focused digital services. The new agreement will facilitate connected operations and data-led insights, improve customer service management and streamline field workforce and supply chain management, enabling Scottish Water to navigate an evolving regulatory landscape and help deliver an omni-channel customer experience.

In adopting this approach we see an opportunity for enhanced collaboration resulting in improved outcomes with ServiceNow the platform for simultaneously driving digital convergence, operational efficiency and ultimately, customer satisfaction.

Rob Mustard, Scottish Water’s Director of Digital

We were able to provide a compelling and integrated solution that in the short term helps Scottish Water maximise its ServiceNow investment and in the longer term creates a value-added partnership which helps address key business challenges.

Andy Corkhill, Vice President Energy & Utilities, Atos UK & Ireland

Atos has been named as a leader in the ServiceNow Services PEAK Matrix® Assessment 2021 while Engage ESM, an Atos company, is recognized as the 2020 ServiceNow Global Accelerated Growth Partner of the Year.

About Engage ESM

Engage ESM is an Atos company and Elite partner for ServiceNow globally; providing design, implementation, and support services to customers worldwide. Engage ESM helps customers improve their performance across IT, Operations, Customer Service, Security, and HR – and extend the value of existing investments in ServiceNow.

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of €12 billion. European number one in Cloud, Cybersecurity, and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications, and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.