Do you spend too much time trying to find an answer to your questions on your company portals and intranet sites? How do I submit a leave request? How do I setup Outlook on my phone? Can I chat with a live agent about my laptop issue?

I pride myself on being able to organize and find information but have struggled over the years with the IT and HR web sites for the companies I’ve worked for. I often have had to resort to spending extra time of my own and with other team members to get tips on how to do something – more chats and emails that distract and take time away from employee productivity.

If only we had the ServiceNow Employee Center 10 or 20 years ago…

ServiceNow’s Employee Center provides a single, unified destination for all the services I might need - a true employee experience platform with targeted and actionable content experiences and proactive, personalized campaigns/comms. It can power complex cross-departmental journeys from new employees to retirees.

Employee Center takes advantage of ServiceNow platform capabilities with intelligent search experience, app launcher, and consolidated actions. This eliminates the poor app switching experience by serving as a unified launch point to all employee interactions.

Start off with an IT Employee Center and then expand to other departments like HR or jump right in and set up a combined IT and HR Employee Center, and add other departments later like Finance, Legal, and more.

Here are some of the key features:

• Centralize employee experiences
• Modern user experience
• Dynamic Microsites
• Enterprise search
• App launcher
• Content recommendations / publishing / experiences
• Employee forums
• Service catalog and knowledge
• AI search
• Chat
• Complete tasks
• Manage requests
• Unified employee profile
• Keep hybrid workforce connected

ServiceNow is investing in Employee Center - Introduced in the Rome release and replaces the Service Portal and Employee Service Center as ServiceNow’s new standard, multi-department, dynamic portal for service delivery and employee engagement.

Employee Center has continually been enhanced in the subsequent San Diego, Tokyo, and Utah releases.

New in the Utah release

Taxonomy management - track and manage your content; connect any new knowledge base or catalog item that is relevant to your topic with regular notifications when new content is available.

November ’22 Store Release

Unified employee experiences - Increase self-service & improve employee productivity with a unified employee portal, mobile app & conversational integrations. 

• Configurable Task Filters
• Embed Employee Center in Zoom Client
• Ticket collaboration with Zoom Chat
• Zoom Chat adapter for Virtual Agent (built by Zoom)
• Maintain filter selection while browsing on Topic Pages
• Improve shareability of Knowledge Article URLs 

Employee communications & intranet modernization - Consolidate portals and engage employees with targeted, actionable & omni-channel employee communications.

• Dynamic Topic Microsites - design richer Topic pages to make pages more representative of the Topic
• Search secure SharePoint Online Content
• Create content flow from Content Governance request
• Recurring Campaigns for Birthdays/Anniversaries
• Styled Content / Banner “Headlines”

New in the Tokyo release

Content Governance - Provides the ability for employees to request content to be created, reviewed, and approved by content managers, and then published or distributed.

Language support for Content Experiences and Content Publishing - Content Experiences and Content Publishing supports integration with Localization Framework. This allows language translation fulfillers to provide translations faster and efficiently. When creating content from the Content Library in Content Publishing, users have an option to select a different language to view in a session like changing a language at login.

Configure additional permission levels for topic management - Enable decentralized management of topics by introducing two new topic-level controls, Topic manager and Topic contributor.

Quick start tests for Employee Center and Employee Center Pro - After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.

New in the San Diego release

Enhanced topic templates - Use the latest custom topic templates that provides you with a flexibility to create topic pages that use different templates.

Bulk tag existing content to the unified taxonomy - Associating large number of content items such as catalog items or knowledge articles to taxonomy topics at a go without having to add them individually.

We should all consider investing in Employee Center.