• Your switched-on

    IT and Enterprise Service Management Partner

Upgrade Support Services

What you can expect

  • A full upgrade readiness assessment (system health check)
  • Detailed ‘show-and-tell’ sessions for each major release from ServiceNow
  • End-to-end technical upgrade management of your ServiceNow platform
  • Post-upgrade support for all major releases

“Our organisation has used Engage ESM to assist all of our upgrades since Aspen. Through the knowledge of our environments and modifications made, we have been able to safely upgrade. We have felt fully supported through this process – leaving us to ensure regression testing is carried out. Where issues have been found during testing Engage ESM has worked with us to resolve those issues quickly.”

Key benefits

  • A dedicated team with resources allocated to manage your complete upgrade
  • Insight from thought leaders on the latest major releases and potential impact
  • A fully managed, end-to-end upgrade path that includes post-upgrade support
  • Predictable pricing for all your future upgrades so you can control IT budget