• Your switched-on

    IT and Enterprise Service Management Partner

Managed Support Services

What you can expect

  • Around the clock support with defined service level agreements (SLAs)
  • Ongoing break-fix (Incident), enhancement (Request) and enquiries (with ‘How-to’ and ‘What if?’ guides)
  • Regular service maintenance, including operational health and security reporting
  • Reactive and proactive knowledge management to keep users informed
  • End-to-end upgrade management to minimise risks from out-of-date versions
  • Architecture and technical governance to ensure adherence to standards
  • Supplementary services for environment management, testing and training
  • Monthly service reviews with your dedicated Service Manager

Key benefits

  • 24/7 access to ServiceNow expertise in line with customised SLAs
  • Care packages covering every aspect of admin, support and enhancement
  • A flexible commercial approach with choice of on-shore or near-shore models
  • Continual service improvement to maintain first-class service
  • Range of options, including architecture, environment, testing and training management
  • Guaranteed twice-yearly upgrade management