• Your switched-on

    IT and Enterprise Service Management Partner

Enhanced Support Services

What you can expect

  • Expert Level 3 ServiceNow support
  • Support covering break-fix (Incident) and enhancement (Request)
  • Coverage of all enquiries (with ‘How to’ and ‘What if?’ guides)
  • Availability of ongoing maintenance (incl. operational reports configuration)
  • Reactive knowledge management to deal with similar issues in the future
  • Support upgrades, including patches, as standard
  • Response-based Service Level Targets to monitor activity
  • Monthly reviews with your dedicated Service Manager

“Their thorough knowledge of ServiceNow gives you full confidence that Engage ESM can build and support anything you can imagine. A brilliant team of specialists who excel in out-of-the-box development all topped off with outstanding customer service.”

Robert Holyhead, Operational Support Analyst and Retail Technical Team Leader, Mitchells & Butler

Key benefits

  • Ensures you get the most return from your ServiceNow investment
  • Rely on a dedicated, certified and expert team
  • Full ServiceNow platform support, including integrations
  • Predictable subscription pricing model
  • Ability to ramp-up based on changing volumes
  • Continual service improvements