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A Smarter Education with ServiceNow

Register to hear from experienced speakers from higher education and ServiceNow as we identify key issues driving technology adoption across universities

With ServiceNow, you can speed and automate the delivery of modern campus services to increase student and faculty engagement. By automating and scaling the delivery of services on a single, trusted cloud platform, your college or university can provide better services at a lower cost.

Join us in London on the 26th June. Register now and hear from experienced speakers from higher education, ServiceNow and leading implementation partner Engage ESM as we identify key issues driving technology adoption across universities. Hear from university speakers as they share their challenges and how ServiceNow has helped them to improve operational effectiveness. Then participate in roundtable discussions as we share our top tips and how these might help resolve your specific challenges.



11:30 - 12:00    Registration
12:00 - 12:30 Lunch
12:30 - 12:35 Welcome and introduction
12:35 - 13:15

Students get schooled on platform’s power - University of Warwick provides self-service portal for IT support

Students at the University of Warwick are experiencing first‑hand the power of modern IT service delivery, allowing students and staff to make numerous requests such as book an engineer, receive advice, or report faulty equipment. Speaker Shane Parsons discusses how ServiceNow has facilitated a dramatic change in the way everyone at the university interacts with IT services. 

Shane Parsons, University of Warwick

13:15 - 14:00

A day in the life: Streamlining your Customers' Experience with HR and Customer Services

Colleges and Universities around the world are transforming their campus experience using the ServiceNow System of ActionTM . Modern consumer like services energise and facilitate teaching, learning and research. Understand how students and faculty and staff can easily and transparently access services on a single cloud platform. Resource can be aligned to key strategic priorities that improves recruitment, retention and alumni engagement…Discover the “Digital Campus”

Rod Bridgman, ServiceNow

14:00 - 14:15 Refreshment break
14:15 - 15:00

ServiceNow – a step change for HR at the University of Birmingham

The University of Birmingham centralized its HR services from seven locally managed teams to one HR Shared Services department in 2015. With no formal systems in place to manage the work flow into and out of the team, and with the volume of work increasing, this was difficult to manage. A decision was made to implement ServiceNow and regain control and alleviate the obstacles HR were facing. In 2017 Engage ESM implemented ServiceNow for HR in 8‑weeks, with the platform proving to be a step‑change for HR, from both an operational effectiveness perspective and customer experience perspective.

Geeta Parashar, University of Birmingham

Speaker Profiles:

Shane Parsons, University of Warwick

Shane has 25 years of IT experience and is the Service Owner for IT Service Management at the University of Warwick. An accredited ITIL expert, he has specialised in Service Management and has been responsible for managing the ongoing roll-out of ITIL within the University.

Shane has held the role of Chairman for the UK ServiceNow User Group for three years, working with fellow group members, ServiceNow colleagues and ServiceNow Partners in organising and promoting the annual calendar of UK SNUG events.

Geeta Parashar, University of Birmingham

With over 12 years' experience working within HR, Geeta has developed in her career from HR operations to business change enablement through process re-engineering and systems implementation.

Having HR operational knowledge and experience, this enabled Geeta to work with HR colleagues and apply her understanding to key business requirements. Geeta is currently HR Project and Systems manager at the University of Birmingham, managing the roll-out of ServiceNow at the University within HR.

Rod Bridgman, ServiceNow

Rod Bridgman is ServiceNow’s Senior Advisory Solution Consultant, helping customers understand the true value of and competitive advantage to be gained from driving a digital transformation program in their workplace. Rod has worked at ServiceNow for 4 years and has helped some of their largest customers in the UK. 

Register for the event by clicking here.