ITSM: The Secret to Successful Digital Transformation
Register now and hear from expert speakers at The Deck at the National Theatre in London
Digital transformation is high on every CIO's priority list. Those CIOs that want to lead by example are unifying IT teams and embracing smarter, faster cloud-based systems and processes that improve efficiency. More agile, complex systems require a more mature approach to IT Service Management (ITSM). But the challenge remains as to how to deliver and grow service capabilities while lowering risk, reducing cost and delivering faster ROI.
Join us at The Deck on 26th April as we hear from experts in their respective fields, including a keynote from James Mucklow, a member of PA Consulting's Management Group and responsible for PA's Digital Innovation Labs. James will present a customer case study that details how a public sector project was approached with Engage ESM and ServiceNow and how this has been transformational.
The conference will include light breakfast and refreshments, followed by a networking lunch.
|9:30 – 10:00am||Registration and Light Breakfast|
|10:00 – 10:05am||Welcome and Introduction - Roderick De Guzman, CTO, Engage ESM|
|10:05 – 10:50am||'Saving Lives' - James Mucklow, Director, PA Consulting|
10:50 – 11:30am
Transformation at Lightspeed: A Perspective on the Future Enterprise - Chris Pope, ServiceNow
|11:30 – 11:45am||Coffee and Networking Opportunity|
|11:45 – 12:10pm||Transforming Service Delivery with SIAM - Parik Narain, Snr Architect|
|12:10 – 1:00pm||
Making the Most of Your Investment in ITSM - David Mountain and Ian James, Engage ESM
|1:00 – 1:30pm||
Lunch and Networking